The research group of Statistics for the Evaluation and Quality in Services (SVQS)  was born in 2004 thanks to the collaborative work of some members of the Italian Statistical Society (SIS) and it has become since June 2004 a standing SIS group.

Specific field of research of the SVQS Group is on national research programs and applied research activities, on statistical methods and methodologies for the evaluation of the quality of services in the public and private fields. SVQS supports the interchange of ideas in these specific fields of research, including the dissemination of concepts, numerical approaches, algorithms, computational and applied results.

SVQS organizes a biennial international scientific conference, named Innovation & Society (IES),  aimed at

• shedding light on the main statistical approaches and methodologies for evaluation, currently in use in different contexts, of public utility services;
• fostering advanced methodological research supporting the dissemination of ideas related to several fields of interest;
• contributing to the discussion on the innovative statistical evaluation systems impact of services, involving several economic and social policies actors;
• being a platform where statisticians, data analysts, machine learning researchers meet to understand and analyze service phenomena with data.